| Dates: | January 2010 - August 2010 | Role: | Siebel Authority | |
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| Location: | UK | Software: | Siebel Public Sector 8.1 | |
| Skills: | Solution design, general configuration, workflow, scripting, EAI (MSMQ, VBCs, Web Sevices), EIM, assignment manager, case management. | |||
| Summary: | This project had been running for a year without any Siebel experts prior to Marks arrival and consequently was running into a number of implementation issues. Mark was brought into this security cleared project as a Siebel expert to assist in recovering the project from the issues resulting from a lack of experience in the current team members. Marks role was to help in identifying areas of the implementation that required re-work, provide expert advice on solutions for outstanding work, and to help in planning the remaining of the project. Mark also mentored and assisted the junior development team to ensure the most appropriate solutions and best practices were used, as well as performing much of the development work himself. Mark also introduced a deployment plan and procedures for the migration of the implementation between environments. | |||
| Detailed Description | ||||
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Mark joined this project to provide expert Siebel advice and assistance to a project that was struggling due to a lack of any Siebel experience. The project had already been in development for a whole year prior to Mark's arrival, but in all this time they had not employed the services of any Siebel experts to ensure the correct solutions were implemented and best practices employed. Consequently the project was running into a number of technical issues and was running behind schedule. Mark's role was therefore to provide expert Siebel advice to the other members of the development team, identify areas of the implementation that required re-work, assist in designing solutions for outstanding requirements and help in the project planning and scoping by identifying additional requirements and providing time estimates. Mark also configured some of the more complicated solutions, including an inbound MSMQ interface that received a message so large it required an integration object with in excess of 200 integration components, and a postcode lookup service which used a virtual BC to query an external postcode system via a web service. Due to the lack of experience, the project was also missing a deployment plan for the Siebel part of the implementation. Mark therefore introduced a structured plan and documented procedures for the release of the Siebel solution to the various environments. Mark also provided his Import/Export spreadsheet (see the Import/Export page for details) which was used to migrate most of the reference data between environments. |
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